Refund Policy

We want you to be happy with our work. If something is not right, talk to us first — most issues are fixed with a revision round, not a refund.

When a refund is the fair outcome, we process it quickly and without argument. The rules below keep things clear for both sides.

• Before work starts: full refund of any advance payment, no questions asked
• After work starts: refund for the portion of work not yet delivered, minus completed milestones
• After final delivery: no refund — revision rounds apply instead (as agreed in your project scope)

Retainers are billed in advance for the coming month. You may cancel with 14 days' notice.

• Unused days in the current billing month are refunded pro-rata
• No charge for the following month once cancellation is confirmed

Money spent on advertising platforms (Meta, Google, TikTok) goes directly to those platforms — we cannot refund ad spend once it has been used.

The same applies to third-party costs incurred for your project (stock assets, software licences, freelancer fees) — these are passed through at cost and are non-refundable once purchased.

Email info@cybillsystems.com with your name, project or invoice number, and the reason for the request. We review every request personally — no automated rejections.

Approved refunds are processed within 7 working days to the original payment method. Bank processing may add a few extra days depending on your provider.

• Completed and delivered work (covered by revision rounds instead)
• Ad spend already used on advertising platforms
• Third-party costs already incurred for your project

Questions about a payment or refund? Contact us at info@cybillsystems.com or +92 321 4000 396 — we respond within 2 working days.