Privacy Policy

Cybill Systems ("we", "us", "our") collects information you provide directly and information collected automatically when you visit cybillsystems.com, contact us, or use our services.

We keep this policy plain and simple. If anything here is unclear, email us and we will explain it in everyday language.

• Contact details you share with us — name, email address, phone number, company name
• Project briefs, messages and files you send us about your business
• Billing details necessary to issue invoices (handled by our payment provider, not stored on our servers)
• Basic usage data — pages visited, browser type, device and approximate location
• Communications records when you email, call or message us on WhatsApp or social media

We use the information we collect to run our business and deliver the services you hired us for. We do not sell your personal data — to anyone, ever.

• Responding to your enquiries and preparing quotes or proposals
• Delivering and managing the services in your agreement with us
• Sending invoices, receipts and project updates
• Improving our website and understanding which services interest visitors
• Sending occasional updates about our services — only if you opted in, and you can unsubscribe anytime
• Meeting legal, accounting and tax obligations

Our website uses cookies to function properly, understand traffic anonymously, and display advertisements via Google AdSense. You can block or delete cookies in your browser settings at any time; the site will keep working, though some features and ad personalization may be limited.

• Essential cookies — needed for the site to load and function correctly
• Analytics cookies — help us count visits and see which pages are useful
• Advertising cookies — used by Google AdSense to show relevant ads (see Advertising section below)

We use Google AdSense to display advertisements on our website. Google uses cookies to serve ads based on your prior visits to this and other websites.

Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google Ads Settings.

• Third-party vendors, including Google, use cookies to serve ads based on your prior visits
• You can opt out of the DoubleClick cookie at the Google advertising opt-out page
• You can also opt out at www.aboutads.info
• We do not control the ads shown and are not responsible for third-party advertiser content

To deliver our work we rely on a few trusted providers — for example Meta Ads Manager for campaigns, cloud hosting for client assets, and payment processors for invoicing.

These providers process data only on our instructions and under their own strict privacy terms. We never hand your data to anyone for marketing purposes.

We keep personal information only as long as needed for the purpose it was collected — typically for the duration of our engagement plus any period required by tax and accounting law.

When data is no longer needed, we delete it or anonymise it. Project files are archived with client permission and deleted on request after the engagement ends.

You have full control over your personal data. At any time you can ask us to:

• Give you a copy of the personal data we hold about you
• Correct anything that is inaccurate or out of date
• Delete your personal data (subject to legal record-keeping duties)
• Stop processing your data or withdraw a consent you previously gave
• Answer any question you have about how your data is used

We protect client information with sensible, industry-standard measures: encrypted connections (HTTPS), access limited to team members who need it, strong account passwords with two-factor authentication, and secure storage for project files.

No system is perfect, but if a data incident ever affects your information, we will tell you quickly and honestly, along with what we are doing about it.

Our services are designed for businesses, not individuals under 18. We do not knowingly collect personal data from children. If you believe a minor has shared information with us, contact us and we will delete it promptly.

We may update this policy as our services or the law evolve. When we make a material change, we will note the new "Last updated" date at the top of this page and, for significant changes, notify active clients directly.

Continuing to use our website or services after an update means you accept the revised policy.

Questions, requests or concerns about your privacy? Reach us any of these ways — a real person reads every message.